Contact us at beans@snakeriverroastingco.com before returning an item.  Often times we can resolve your issue quickly. 

To return your product, you should mail your product via Fed Ex or UPSto: 3610 S Park Dr, Jackson, WY, 83001, United States.  If mailing USPS:  PO Box 8999, Jackson, WY  83002

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.